About US :: Skylightstore.com

FREE SHIPPING ON SKYLIGHTS AND ACCESSORIES!

1-800-237-7470

Mon - Fri

8-5 EST


FIXED SKYLIGHTS		VENTING SKYLIGHTS		FAQs & INSTALLATION VIDEOS		ROUND DOME SKYLIGHTS		INFORMATION

Customer Service, Shipping, and Contact Information

Contact Information:

All inquires can be directed to customer service:

	Address:	Skylightstore, a divsion of Accent Building Products 48 Gettysburg Street Arendtsville, Pa 17303

	Phone #:	800-237-7470

	Phone Hours:	Monday - Friday: 8am - 5pm EST

	Email:	info@skylightstore.com

APO / FPO Addresses:

Unfortunately, Skylightstore.com is unable to deliver products to APO/FPO addresses since they are unable to accept drop shipments (i.e. delivery from UPS, FedEx, and common carriers)

Damages:

We make every effort possible to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipment process. If the item(s) that you purchased become damaged during shipment please document with the freight company upon delivery and notify us immediately by calling 800-237-7470.

Sales Tax:

During checkout sales tax will be applied to all orders being shipped to Pennsylvania (6%), Maryland (6%), New Jersey (7%), West Virginia (6%), or Virginia* (6% or 5.3% depending upon your county). A popup will notify you that tax is being applied

*For Virginia residents, please select either VA 5.3% or VA 6% (which ever applies to your county) when entering your address during checkout. If you choose incorrectly order processing may be delayed while we collect or refund the additional tax amount.

About Us:

Skylightstore.com is a subsidiary of Accent Building Products; a leading direct distributor of home building products. We ship anywhere within the 48 continental United States. Accent Building Products is a subsidiary of APM Inc., a building material supply company founded in 1963 and located in Adams County, Pennsylvania. Our internet endeavors began in 1998 when the vision of selling building products online began. Until 2007 we operated under the business name of APM Direct, now we are doing business as Accent Building Products. Our goal is to offer the highest quality building products at great prices and save you time and energy by delivering directly to your front door.

With the goal of being a customer-friendly and service-conscious company we are pleased to mention that we are members of the Gettysburg-Adams County Area Chamber of Commerce.

Shipping Information:

Deliveries in the 48 continental United States only.
Skylights and accessories are shipped via UPS, FedEx, or common carrier.

	Will Ship	Shipping Fees	Express Delivery?
Standard Items	2-4 business days	Free Shipping	Not Available
Items Marked with ** are special order	20-25 business days	Free Shipping	Not Available
Please note, these are approximate lead times. Skylightstore.com cannot be held responsible for the cost of scheduling contractors/ installers prematurely. To avoid unnecessary costs always ensure that your shipment has arrived in full and that all merchandise is in satisfactory condition prior to scheduling contractors / installers.

Return Policies:

You may return most items purchased from Skylightstore.com for partial refund within 30 days from the purchase date. The following terms will apply:

All returns are subject to a non-negotiable 30% restocking fee.

Blinds, Poles, and custom skylights are NON-RETURNABLE.

All returns require an RGA number. Call customer service to obtain. 800-237-7470

Returned item(s) must be in resellable condition in the original carton.

Returned item(s) must be received within 14 days from authorized return date.

All returns must be shipped, freight prepaid.

Skylightstore.com encourages you to review all orders carefully. Custom items cannot be changed, modified or canceled once in production. No returns for custom items.

Roof Window or Skylight ? :

We get this question all of the time. Learn more here.